Instructions

E-mail - please use the address from the original order. This will help to process your enquiry quicker

Order number - please provide order number. You can find it on your order confirmation email. Please use numbers only

Reason of the claim

Transport issue (damaged item) - Parcel delivered damaged

Transport issue (lost package) - Parcel not delivered

Warranty - Rising a quality concerns

Warranty - order error - The package was missing the product or part of it, or a different item than ordered was received.